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McDonald's Restaurant File Maintenance (RFM) Coordinator-Contract in Toronto, Ontario

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Company Description

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description

The Opportunity

We currently have an opportunity for an Restaurant File Maintenance (RFM) Coordinator position, located in the Toronto office working in the Technology team.

Who you are

You're a self-starter who can work independently and take initiative. You can juggle multiple projects and commitments and enjoy working in a fast-paced environment. You’re organized, collaborative, a problem solver, and always puts the customer first. What’s in it for you? This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees. You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.

Principal Accountabilities:

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

  • Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms

  • Work with cross-functional teams to gather requirements on the profile for each promotion

  • Participate in the integration of new technologies or platforms that impact the team’s menu item maintenance work

  • Build profiles for promotions that link menu items to images, nutritional information, POS keys, customizations, tax configurations for various platforms (point-of-sale (POS) system, Self-Order Kiosk, My McD’s mobile app and related devices)

  • Set up and maintain menu items, layouts and configurations within an in-house web application

  • Test all menu items and POS key programming in a contained lab environment

  • Perform user acceptance tests and report on deficiencies for any new versions of the web application

  • Maintain menu item data in back office applications

  • Complete instructional documentation on each product launch and send system-wide communication on behalf of the team

Qualifications

  • Post-secondary education preferred OR Restaurant experience with menu item maintenance (RFM)

  • Excellent oral and written communication skills

  • Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame

  • Ability to approach problems in a logical and analytical manner

  • Provided with only general directives, have the ability to work independently in a fast-paced and constantly changing environment

  • Strong organizational skills and attention to detail

  • Excellent interpersonal skills and a strong team player

  • Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels

  • Strong knowledge of databases functionality and form is a plus

  • Adobe Photoshop experience is a plus

  • Preference will be given to candidates who are bilingual in English and French

Additional Information

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Requsition ID: REF1694Z

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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