McDonald's MGR-OPS TECHNNOLOGY in Stamford, Connecticut
McDonald’s is the world’s leading global foodservice retailer with over 36,000 locations in over 100 countries. Our U.S. business includes home office headquarters located in Chicago, IL and 10 field offices across the country which support our employees, brand and more than 14,000 restaurants ran by McDonald's and our franchisees. In these offices we offer careers for a variety of business functions including, but not limited to, Operations, Finance, Human Resources, Learning & Development, Marketing, Consumer Business Insights and Communications.
A career at McDonald’s is an opportunity to be the best at what you do in an environment where you are valued and respected. We are committed to creating a workplace where employees are rewarded and recognized for their contribution and supported by meaningful growth opportunities. We believe the best people in the world work right here.
Our Corporate Home Office has an exciting opportunity for an Operations Technology Manager (OTM) for markets supported by the Stamford, CT field office. The ideal candidate will live within driving distance of Stamford.
This position provides leadership and subject matter expertise through strategic alignment, communication, and integration of technology & innovative solutions across the U.S. system to protect the brand and improve the overall customer experience. Partners and aligns with Field Operations Officers to execute national technology initiatives that supports BBV 2020 while acting as a liaison between the Field Office, US Operations and USIT. Reports to the US Ops Director – Field Integration.
Key stakeholders include Field Office VP, Operations Officers, Franchise Business Managers, US Operations, USIT, Owner Operators and Operations Technology Persons (OTPs).
The ideal candidate should live within 100 miles of Stamford, CT
Depending on your geographical location, travel may vary between 35-50%
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.
High School Diploma or Equivalent
5+ Years Operations and/or Restaurant/Hospitality Technology Experience
BA/BS Degree preferred
Knowledgeable on Field Operations Technology
Excellent project management implementation skills
Strong relationship management skills
Experience influencing and getting results through others
In addition to following McDonald’s policies and procedures, principle accountabilities include, but are not limited to:
Operations Integration & Initiative Deployment
Leads the deployment of technology that enhances the customer experience through alignment, communication, and integration of Bigger Bolder Vision 2020 (BBV2020) technology initiatives
Collaborate with their Field Officers to assess and prioritize technology solutions that best ensure owner operator (O/O) engagement and alignment to support planned national initiatives
Develops and executes effective communication utilizing the Field Office communication platform to proactively address change enablement with primary customers and stakeholders in support of technology initiatives
Acts as a system advocate in ensuring that implementation and adoption of technology solutions meet business goals
Communicates national technology plan to primary customers on the current / future state of restaurant-related initiatives to secure commitment to projected program readiness and implementation dates
Develops and achieves initiative deployment targets that supports the national plan
Partners and aligns with their Field Office, US Operations, Deployment Manager, US IT, and Restaurant Technology Board on the testing, deployment, & support of technology initiatives
Portfolio Management & Technology Support
Ensures a common technology platform & infrastructure that is relevant and meets NRBES Hardware Modernization requirements
Educates primary customers on technology investment strategies to provide every day / full system reliability
Acts an advocate for the Owner/Operator and company, ensuring that both points of views are clearly communicated and understood
Strengthens the Technology Support Network to leverage field resources in executing our technology strategy
Educates and supports key stakeholders on escalation processes and updates and acts as the escalation point when normal channels fail
Builds and leverages a Co-op Technology team within the Field Office to build owner operator advocacy within each co-op through the facilitation of two-way communication
Leads the expansion of an effective OTP Program that supports technology deployment and escalation management
Proactively identifies systemic issues across multiple geographies
Relationships & Talent Management
Partners with Field Offers in managing high performing and collaborative technology Subject Matter Experts (SMEs) within the Field Office, along with succession planning to create depth
Provides input / guidance in developing Field Office Associate SME’s for technology
Builds relationships with Co-op presidents and co-op technology leads to both develop and drive national technology plans and initiatives
Develops a mechanism for feedback to come from these teams back to the US Ops Director - Field Integration and the US organization
Builds relationships with the Deployment Team to ensure a seamless transition from technology deployment readiness and communication to actual deployment, along with follow-thru on technology support
Operations Technology Manager
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.