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McDonald's McOpCo Operations Consultant in San Jose, California

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Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here (https://assets.jibecdn.com/prod/mcdonalds/0.0.204/assets/20210203-Benefits_Onepager.pdf) !

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

We have an exciting opportunity for an Operations Consultant supporting the McOpCo market. You will provide leadership, coaching, and direction to your patch through people development and improve restaurant operations, to maximize the long-term sales and profit of each restaurant. You will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers.

People:

Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the (1) Respect and recognition (e.g., crew & manager schedules, reward and recognition programs) and (2) Values & Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)

Collaborating with peers - Area Supervisors and his / her General Managers to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews timely and communicating one-on-one, implementing Performance Improvement Plans, and partnering with them to correct or deliver expected performance results.

Mentoring high potential individuals and providing input into succession planning process

Establishing and setting staffing targets, and working with teams to ensure all restaurants within the Profit Center are adequately staffed (through quality hiring and retention) to maximize sales potential

Ensuring that the quality hiring process is followed; participating in making final selection decisions on all restaurant managers based on Profit

Choosing the appropriate consulting approach (e.g., directive, inspiring ,coaching, collaborative) based on the performance level of each General Manager

QSC/Sales Building

Protecting the McDonald's brand by ensuring that our restaurants meet

McDonald's QSC operational standards, food safety standards, and labor laws

Demonstrate Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes

Supports, develops and requires General Managers to teach restaurant teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC

Ensures that ROIP is completed on a rolling required cycle

Represents McDonald's interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)

Business Results

Collaborates with the Operations Manager, peers - Area Supervisors and Support Staff on developing the annual business plan for respective Profit Center

Builds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)

Verifies that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)

Develops and executes reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.

Uses all available resources (e.g., Training Dept, HR, Accounting, Analysts, Marketing, Deployment, Risk-Management, Security, and National Teams)

Qualifications

 

  • Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Basic Qualifications

  • High School Diploma or equivalent required

  • Field Operations experience

Preferred Qualifications

  • BA/BS Degree preferred

  • Proven project management implementation skills

  • Strong people/relationship management skills

  • Proven experience influencing and obtaining great results through others

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF3757D

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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