McDonalds Jobs

Job Information

McDonald's Guest Experience Lead (GEL) NJ in RAMSEY, New Jersey


McH&N Management Company, the Thomas Organization is a network of McDonald’s Restaurants located in Northeast New Jersey and Rockland County New York. The Thomas organization McDonald’s Franchises are owned and operated by Herbert and Nellie Thomas who are 30+ year McDonald’s Owner Operators. Our focus as a company is to make sure that all of our customers leave Happy. We deliver on this by making sure that we Consistently Serve Safe, Hot, Fresh Food to our customers, Which is “Done with a Smile” in a Restaurant that’s Spotless.

The benefits offered to employees working with the Thomas Organization include but are not limited too:

Start at $13.25/hr

up to $14.50/hr with Experience

-Access to Medical, Dental & Vision Insurance

-Access to Life & Accident Insurance

-McD Perks (Save Money on everything from Basket-Ball Tickets to Cell Phone Bills)

-Cash bonuses (Based on Restaurant Results)

-Earn your High School Diploma Online (FOR FREE)

-College Tuition Assistance ($2,500 TO $3,000 Per Year)

-No Cost/Low Cost College degrees through Colorado Technical Institute

-Improve your English (Free English Classes)

-Employee Meals and Uniforms Provided

-Friendly Work Environment with Growth Opportunities

-Flexible Hours & Flexible Scheduling. Whatever it is (Breakfast. Lunch. Nights. Overnights. Maybe it’s Weekends) We think we can fit your needs.


Guest Experience Leads (GEL’s) are the “Face of The Restaurant”, they take the lead in being the helpful hospitality leaders in the restaurant. GEL’s genuinely engage customers as they enter the restaurant by welcoming, assisting, checking back, thanking the guest and warmly saying good bye as they leave.

As a Guest Experience Leader, you are

responsible for:

•Greeting Guests

•Checking in with guests – to ensure they have what they need

•Handling guests’ concerns and questions

•Expert with the self-ordering kiosks – assist guests to place orders on kiosks as needed

•Engage with children, as well as assist parents, create a welcoming family-friendly atmosphere

•Hand out kid’s treats (ie. Balloons, smiley faces, stickers, coloring books, etc.)

We are looking for Guest Experience Leads who:

Take responsibility for delivering outstanding customer service, are friendly and have strong interpersonal skills. Smiles and maintains exceptional appearance, they should be a multi-tasker able to direct customers to the kiosk and co-workers in helping to execute McDonald’s customer experience.

Follow food safety procedures according to company policies, health and sanitation regulations. Making sure that our food is safe is the MOST IMPORTANT part of our jobs.

Interact pleasantly and courteously with each customer and greet every customer with a smile.

Make sure lobby tables, floors and bathrooms are clean.

Report to each shift on time and ready to work, timeliness and positive attitude influences our customers and co-workers alike.

Report to all shifts wearing a neat and clean uniform. Dress to impress take your job seriously and we will take you seriously.

See a day in the life of a Guest Experience Lead at McDonald's

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDXMC1ACED2F4-4F2A-4FA7-8D73-4AD344F8189D

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.