Job Information
McDonald's Guest Experience Lead (GEL) in NORTH HIGHLANDS, California
GUEST EXPERIENCE LEADER
We are hiring motivated part-time Guest Experience Leaders!
Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and well-being of Crew Members, customers, and the
community.
Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language
classes, and even career advising to help employees achieve their goals.
Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.
Start a feel-good moment and start your application today!
Responsibilities:
The Guest Experience Leader interacts with the guest at every stage of the Customer
Journey by:
Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
Expertly handle guest concerns and know when it is appropriate to bring an issue to management
Assisting guests with the self-order kiosks and troubleshooting common issues
Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
Paying special attention to assist families with children and guests with special needs (e.g., getting down
on one knee when talking to a child, carrying trays, helping to find seating)
Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
Identifying potential areas of mprovement and sharing these opportunities with management
Benefits:
·
Starting pay of $16 or up depending on experience and availability
Flexible Schedule
Sick Pay
Free Uniforms
Service Awards
Employee of the Month
Discount Programs (McD Perks)
Free Meals during your Shifts
Team Activity Calendar
Tuition Assistance (up to $2500 per Year)
High School Diploma: (Cost covered 100%, Participation is Confidential. All Courses
Online)
Colorado Tech University: Our Partner School. You attend with as little as $0 out of
pocket tuition)
Growth Opportunities
Additional Info:
This job posting is for a position in a restaurant owned and operated by an
independent franchisee, not McDonald’s USA. This franchisee owns a license
to use McDonald’s logos and food products, for example, when running the
restaurant. However, this franchisee is a separate company and a separate
employer from McDonald’s USA. Thus, if you are hired for the job described
in this posting, the franchisee will be your employer, not McDonald’s
USA. Only the franchisee is responsible for employment matters at the
restaurant, including hiring, firing, discipline, supervisions, staffing, and
scheduling employees. McDonald’s USA has no control over employment
matters at the restaurant. McDonald’s USA will not receive a copy of your
employment application and it will have no involvement in any employment
decisions, including whether you receive an interview for the job or whether
you are hired.
This job posting contains some general information about what it is like to work in
this restaurant, but is not a complete description of all duties of the
job. People who work in this restaurant perform a number of different
tasks every day and this posting does not list every essential function of the
job.
Requsition ID: PDXMC95D9E3CD-B539-4B04-8D3E-CE36AF5B781F_9577
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.