McDonald's Guest Experience Lead in NEW ORLEANS, Louisiana

Guest Experience Lead

at the following location(s):



The Guest Experience Lead (GEL) is a part of an outstanding team that delivers personalized experiences for every guest visiting the restaurant for their favorite McDonald’s menu items. The GEL makes sure guests have a great experience by welcoming them to the restaurant, helping them through the ordering processes, and talking with them in the dining room.

Common Tasks • Welcome guests to the restaurant • Help guests use the kiosk and ensure accurate ordering • Provide food recommendations • Visit with guests in the dining room • Answer all questions throughout their visit • Solve guests' problems as they arise • Adjust your interactions based on the guest's desired experience • Ask every guest how they enjoyed their experience and invite them back soon


Skills You Need • Hospitality: Hosts must go above and beyond to provide outstanding service to every guest. • Social: Host must feel comfortable talking with all types of guests. • Communication: In a friendly and genuine way, Hosts make guests feel welcomed. • Adaptability: Hosts must read people accurately and adapt their own interactions accordingly. • Self control: Hosts be able to perform during stressful or difficult situations. • Follow-through: Hosts make sure all responsibilities are completed. • Team Player: Hosts must work well in team environments and keep track of many details. • Self-starter: Hosts must take initiative to solve guests' problem and decide on a course of action.

Additional Info:

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s Corporation or McDonald’s USA, LLC. This means the independent franchisee, and not McDonald’s Corporation or McDonald’s USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald’s Corporation or McDonald’s USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not McDonald’s Corporation or McDonald’s USA, LLC, will be your employer. This job posting contains some general information about what it is like to work in a McDonald’s restaurant, but is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.