Job Information
McDonald's Quality Assurance Technical Manager in London, United Kingdom
Company Description:
Who are McDonald’s?
McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day; in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.
McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.
McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!
We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
Company Vision and Culture
Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
What will my accountabilities be?
Technical leadership of your supply base categories, taking a risk assessment approach.
Develop ‘best in class’ collaborative supplier relationships to ensure ‘supplier self-managed excellence’ approach.
Leading regular supplier reviews that include performance assessment and target setting.
Supplier onboarding and factory approvals.
Regular supplier visits to ensure suppliers are aligning to our global and local standards.
Using key metrics & data analysis to identify trends and work in a risk-based approach.
Complaint monitoring, trending, and crisis management.
Liaise with the Global Quality Systems team on specific supplier accounts, for core suppliers.
Help develop key departmental systems and processes to drive change.
Identification and leadership of cross functional projects to support the delivery of business objectives.
Contribute technical expertise to supplier commercial and category strategy.
Support with design and delivery of new product innovation throughout our stage & gate process.
Effectively managing internal stakeholders, being an ambassador and expert for your area.
Working as part of the on-call rota to cover weekends and holidays.
What Team will I be a part?
The Quality Assurance Technical Manager (QA Consultant) will work within the Quality Assurance, Nutrition and Food Safety team, which sits within the Supply Chain team at McDonald’s. This role will report into the Quality Assurance Manager.
Who are my stakeholders?
This role will work across internal stakeholders including Sourcing, Digital, Logistics, Sustainability, Agriculture, Strategy, Food Safety, Operations, Food Development, Customer Services, Training, Communications, Marketing, Legal, McDonald’s Global Supply Chain and Executive level McDonald’s management.
Along with external stakeholders such as Suppliers, Centres of Excellence, Local enforcement bodies - Trading Standards, EHO’s and NGO’s - non government organisations (lobbying groups, Greenpeace etc).
Qualifications:
Degree (or equivalent) in Food Science, Food Technology or a related industry experience in food retail, manufacturing, or hospitality.
Strong technical understanding of food products, their manufacture and distribution.
Demonstrate experience of working across multiple food categories.
Experience in high-risk food environments (meat or dairy experience would be advantageous).
Hold a minimum of level 3 HACCP and lead auditor training.
Passion for product, quality, and attention to detail.
A good commercial acumen and numeracy skills.
Strong verbal, written and presentation communication skills.
Proficient computer use (including Microsoft PowerPoint, Office and Excel).
Excellent data analysis and presentation skills. Capable of analysing commercial metrics & insights to provide data led decisions.
Experience with the use of quality and product specification systems.
Be able to work alone and collaboratively as a part of a team.
Excellent time management and prioritisation skills.
A positive demeanor with strong focus on culture of continuous improvement.
A curious mindset, confident, independent and a logical problem solver.
Must have a valid driver’s license, ability to maintain a valid and current passport and could domestically and internationally travel, depending on business needs.
Benefits of working at McDonalds:
Based in the office in East Finchley, North London for 3 days a week (unless travelling) with 2 days a week working remotely.
Holiday allowance of 28 days per year, raising to 30 days per year after 3 years (in addition to bank holidays).
Free lunch when working in the East Finchley office.
Company car or allowance.
Summer working hours.
Competitive bonus and pension package.
8 week paid sabbatical for every 10 years of service.
Additional Information:
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."
Requsition ID: REF6874T_743999982342063