McDonald's US Retail Experience Marketing Supervisor in Chicago, Illinois
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.
We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.
We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here…
The Retail Experience Supervisor is responsible for overseeing and managing multiple aspects of retail for test to national launch (test-national) as well as acting as menu gatekeeper for respective categories. The Retail Experience Marketing Supervisor will focus on the consumer facing components of the retail journey. This position will support the Retail Experience Marketing Director and will interact with multiple functional disciplines such as Brand & Menu Strategy, Brand & Content, Digital, IT, Business Insights, Operations, Restaurant Design and other functional counterparts to help drive the business of their respective categories.
•\tUndergraduate degree in Marketing, Advertising or related area required.
•\tA minimum of 2-4 years marketing experience required.
•\tKnowledge of the customer journey at retail and franchised organizations a plus.
•\tKnowledge of consumer research techniques.
•\tStrong verbal and communication skills with the ability to work under pressure and with proven experience working on complex, large-scale, time-critical projects.
•\tStrong cross-functional experience with the ability to manage multiple projects on various levels with different and converging timelines.
•\tNo relocation provided.
•\tAssists in the ongoing evolution of Retailing at McDonald's for the US Business. This will include the collaboration on the testing needs of the system-wide framework for Digital Menu Boards, web-enabled service platforms and Visual Merchandising.
•\tSupports the team in the development of the Retail plan for all marketing programs which is vital to local planning and budgeting. The person will also be a source for all partners, internal and external, to discuss retail plans for a quarter/entire year. Will also be seen as a resource for local agencies and field market offices to reach out to for questions pertaining to their yearly planning.
•\tManages the testing and deployment of Retail Experience initiatives. This includes developing the project plans, leading in-market testing, helping to determine & coordinate resource needs, and partnering on the system deployment of these initiatives.
•\tAssists in the ongoing management of upfront initial retail and menu strategy for all menu tests bridging the gap between test phase and national launch.
•\tAssembles the individual project teams and oversees the implementation of the project plans. This includes ensuring that the different project management disciplines are adhered to (e.g., quality assurance, communications plan, risk management etc.).
•\tDefines and gains concurrence on both the success criteria for the delivery of the project, as well as the ways in which the success of the project will be measured.
•\tBuilds momentum around Retail initiatives by reporting test and deployment results, while educating and motivating both internal team and external partners.
•\tThe ideal candidate will have a passion for clear, high-impact communication, staying ahead of a complex schedule and maintaining forward-looking knowledge of the customer journey at Retail.
•\tTeam orientated and always willing to collaborate with cross functional team members to ensure success.
Supervisor, US Retail Experience Marketing
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.