McDonald's Supervisor, Change Enablement in Chicago, Illinois


Job Description:

The Supervisor, Change Enablement within Global Business Services (GBS), is responsible for preparing and equipping employees for organizational change related to strategy, policy, processes and technology. The Supervisor will develop an approach for and execute organizational Change Enablement efforts including but not limited to: Building and delivering a Change Enablement Self-Service Model, Aligning Leaders, Stakeholder Management, Organizational Risk and Readiness, Job Impact Analysis, Strategic Communications, and Education/Training. This role collaborates with the Change Enablement Team in the development of deliverables to the GBS organization. The position will report to the Manager of Change Enablement, Global Business Services.

Requisition Number:



United States

Job Type:


Minimum Requirements:

Basic Qualifications:

· Bachelor’s Degree required

· 3+ years’ experience in a Change Management role

· Excel and PowerPoint proficiency

Preferred Qualifications:

· Proven leadership and ability to influence and work with multi-disciplined teams

· Advanced degree a plus

· High level of strategic focus/perspective and tactical ability to deliver

· Ability to receive direction and work independently

· Ability to navigate, orchestrate and work through complex issues with strategic, tactical and fresh perspective

· Excellent written and verbal communication skills, including the ability to articulate issues and solutions

· Strong interpersonal, communication, organizational and presentation skills

· Understanding of and ability to apply Change Enablement leading practices

· Able to demonstrate and communicate behaviors that will assist team members to serve as change agents in the organization





In addition to following McDonald’s policies and procedures, principle responsibilities include, but are not limited to:

Strategic Alignment

· Develop strategic messaging for customer communications

· Assist with measuring the effectiveness of alignment activities

· Ensure alignment and cultivate relationships with key stakeholders

Change Enablement Strategy and Execution

· Support Change Enablement efforts to drive end user adoption of new policies, processes, technology, and roles and responsibilities associated with projects that support the GBS strategy

· Work with GBS/Partners/Markets to identify, define, and adopt changes

· Identify and address organizational risk and readiness issues

· Develop business readiness plans, to aid GBS in responding to key impacts and prepare for changes

· Identify business and job impacts for GBS and each impacted business area/Market, and align program and business/market teams around key impacts

· Mobilize and support change enablement networks

· Coach employees on creating and implementing effective change plans

· Conduct impact analysis to understand stakeholder needs and commitment

· Develop stakeholder management plans to identify key players and resistors of a change initiative and plans to aid their transitions

· Assist with the development and socialization of processes, tools and protocols for implementing change

· Develop and manage a comprehensive strategy for a Change Enablement Self Service Model for GBS

People Development and Relationship Management

· Develop and maintain collaborative relationships with groups within GBS


· Educate GBS Employees on Change Enablement Tools for effective self-service

· Partner with Change Enablement resources on project delivery

· Counsel individuals on development of key messages and on effective message delivery to various stakeholders and audiences

· Support project teams by reviewing and recommending change enablement approach, including implementation of key change tools

Job Title:

Supervisor, Change Management



McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.