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McDonald's Project Manager POS & Kiosk in Chicago, Illinois

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Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

We are the US Technology Team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 30+ million orders every single day – serving almost 10% of the US population daily! We are passionate leaders, who use technology to create a better and more innovative McDonald’s. We are technical and functional experts that are accountable to ensure that features are developed and delivered with high quality and meet U.S. business needs and expectations.

Job Description:

We are looking for a self-starting teammate to join the POS and Kiosk Release Management team. This individual should be trained and/or certified in Agile and has been applying their agile takeaways for more than one year. This position also entails combining Project Management practices with Agile standard methodologies to ensure an effective and efficient Software Development Life Cycle. The POS & Kiosk Project Manager Role is a cross functional position responsible for overseeing the POS and Kiosk software from the Requirements gathering phase thru Production deployment. This individual will have the responsibility of supervising and motivating project groups working in an agile environment, to enable them to complete assigned tasks in a timely manner and deliver high-end quality solutions.

Responsibilities:

  • Planning, scheduling, coordinating, and handling all aspects of POS & Kiosk software releases

  • Creation of Key Performance Indicators (KPIs), by release/phase

  • Assist in defining Software Quality Service Level Agreements (SLAs)

  • Present project plans and timelines to partners and leadership committees

  • Define Entrance & Exit/Success criteria for all phases of Development & Testing

  • Work with Operations/Field teams to understand business needs and their best practices

  • Maintain Project status reporting

  • Compile historical data to confirm current team performance & forecast upcoming efforts

  • Lead Daily/Weekly Project status review sessions

  • Conduct new feature training/demonstration sessions for key stakeholders

  • Work with Pilot team to plan Field Testing efforts

  • Conduct Release/Build retrospectives to assist in the development and implementation of Shift Left Methodologies

  • Identification/removal of roadblocks that could negatively impact the Software Development Life Cycle efforts

  • Promote team empowerment by ensuring that each team member is fully engaged in the project with significant contributions/outcomes.

Qualifications

  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 

  • 5+ years of Project Management experience

  • 1 year of Agile Project Management experience

  • Quick Service Restaurant (QSR) Point of Sales (POS) experience (Preferable)

  • Strong collaborative skills and ability to adapt their means of communication for both written and oral, and engage in active listening

  • Ability to lead and collaborate with a diverse work group

  • Proficient in Project Management /Tracking via MS Project & SmartSheet

  • Shown ability to effectively self-direct, manage, and prioritize multiple projects/issues with a high degree of complexity in a fast paced and ever-changing environment

  • Proficient with Microsoft Office Suite; including Word, Excel, PowerPoint, Publisher and Teams

  • Ability to manage time effectively

  • Ability to solicit and communicate business expectations and build strong client and stakeholder relationships

  • Demonstrate ability to communicate complex concepts to our Business Partners and Leadership teams

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF3750F

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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