McDonald's MGR-DIGITAL PRODUCT MGMT in Chicago, Illinois
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.
We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.
We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here
McDonald's has bold plans to evolve the customer experience for the digital era, and the US Digital team is at the center of this aggressive change. Our team is leading the effort to develop and orchestrate digital initiatives across every facet of our interactions with customers. This includes new brand engagement, e-commerce, service delivery, and digital content capabilities. With the fast-emerging digital environment, this team is focused on innovation across the customer journey in and outside our restaurants, identifying the most meaningful opportunities for our customers, and developing capabilities to bring them to life.
This role is based in Chicago, IL.
The US Digital Mobile App Product Manager will partner cross-functionally to identify, define, and deploy new and innovative features within the McDonald’s mobile app. Through this role, the manager will represent the customer by articulating, vetting, and prioritizing features within the digital product plan for the US market, and will play a crucial role in developing customer-centric, best-in-class digital products focused on driving customer engagement.
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.
-Subject matter expert who brings a strong perspective on mobility and understands its’ role within the broader customer experience vision McDonald’s is trying to achieve
-Customer-centric with a passion for discovering consumer behavior, trends, and opportunities for innovation
-Exceptional leadership and product management skills
-Robust experience collaborating with a diverse set of stakeholder and driving results
-Demonstrated experience in understanding the difference between stated and actual customer needs
-Excellent interpersonal, written, and verbal communication skills
-Critical thinking and analytic skills
-Self-starter with strong bias for action
-5+ years of experience translating customer needs into digital product features with a consistent track-record of successful delivery
-Working knowledge of JIRA, Confluence, MS Office, Tableau and Adobe Analytics
-Thoroughly understand customer needs andanticipate customer demands in order to develop engaging, best-in-class digital experiences for the US market, based on the centrally-built core app from the Global Digital team
-Analyze customer insights, data, and competitive analysis to identify problems and opportunities
-Partner with leadership, marketing, operations, merchandizing, legal, analytics, engineering, and design teams to define enhancement opportunities in the form of epics and stories
-Partner with other product managers to create and align omni-channel capabilities
-Continuously prioritize future app features, delivering the highest value features first and making calculated trade-offs on requested features sets
-Create and actively manage the roadmap for the McDonald’s US mobile app
-Manage a dedicated team of agency, engineering, and QA resources
-Enable and ensure consistent, on-time delivery of scheduled app releases across iOS and Android with the proper balance of speed, features, timing, and integration with other functions
-Lead user testing both in advance of and following each app release
-Effectively manage communication with stakeholders
-Liaise with Program Management to develop business cases based on quantitative data (clickstream, transactional) and qualitative (usability studies and customer feedback) to support the
development of new features
Mobile App Product Manager, US Digital
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.