McDonald's Business Process and Data Center of Excellence, Supervisor in Chicago, Illinois


Job Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.

We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here

McDonald’s Global Supply Chain & Sustainability (GSCS) Department delivers a significant competitive advantage for the McDonald’s System through our global alignment and leverage related to predictable and competitive pricing and an assured supply of responsibly manufactured, safe, compliant and high quality food, consumer products and packaging to our customers each and every day. GSCS strategically drive key initiatives that collectively promote innovation, customer value, brand health and protection while enabling superior business performance.

The Business Process/Data Management Supervisor reports directly to the Manager of Global Supply Chain Business Process and Data COE. In this role, the team member will be responsible for assessing and defining select business processes and solutions. The person will work closely with the internal functional groups, the global McDonald’s markets, external suppliers and McDonald’s IT to establish and deploy a number of different supply chain and sustainability solutions. Solutions will be used by global McDonald’s teams and suppliers.

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:

Basic Qualifications:

· Bachelor’s degree in MIS, Data Science, Science, Engineering, Mathematics, Supply Chain, or related fields

· Five or more years of relevant supply chain experience

· Fluent English language skills

· 3 plus years to process and data modeling

· 3 plus years in the use of Microsoft Office products (Word, Excel, PowerPoint, Project and Visio) to accomplish daily business activities and facilitate team member understanding

Knowledge, Skills and Abilities:

  • Knowledge and understanding of the following disciplines: process and data management and governance, business analysis, project management.

  • Previous experience implementing software solutions highly preferred

  • Have knowledge of Waterfall, Solution Development Lifecycle (SDLC) and Agile methodologies to implementing processes and IT solutions

· Ability to triage, prioritize and manage tasks/work and remain flexible in a rapidly changing environment.

· Comfort working in an international environment.

· Organized and able to effectively manage a number of responsibilities simultaneously.

· Strong presentation skills. The ability to present, explain and discuss results of analyses to effectively drive fact-based decision making within all levels of the organization.

· Proficient at communicating conclusions in clear and concise manner (graphs, charts, PowerPoint).

· Able to problem solve and search for answers using internal and external network/sources.





In addition to following McDonald's policies and procedures, principle accountabilities include, but are not limited to:


· Business requirement collection:

a. Interacting with cross functional user bases to understand and document global business requirements that support the standardization and improvement of a number of select Supply Chain and Sustainability business processes.

b. Foster adoption of industry best practice processes to standardize and simplify our global processes.

· Project-, Process- and Solution Management:

a. Serves as the business main point of contact in managing the internal and external business partners that develop and operate a given solution (such as but not limited to software / integration / managed services).

b. Ensures all initiatives are completed on-time, on budget and consistent with requirements and objectives.

c. Conducting lessons learned with various stakeholders identifying enhancement opportunities.

d. Providing system support to create process efficiencies.

e. Identifying gaps in data availability and/or quality necessary to meet business and reporting needs.

· Change Management:

a. Developing and maintaining training materials, and systems documentation.

b. Providing training to end users on processes, system procedures and data structure.

c. Promote and foster system adoption across categories and markets.

Job Title:

Business Process and Data Center of Excellence, Supervisor



McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.